Privacy Policy

Effective Date: September 22, 2026
Last Updated: September 22, 2026

WearSun LLC (“WearSun,” “we,” “us,” or “our”) respects your privacy and is committed to being transparent about how we collect, use, disclose, and protect your personal information.

This Privacy Policy describes our privacy practices when you visit wearsuninsoles.com, purchase WearSun products, use our mobile foot-scanning experience, communicate with us, or otherwise interact with our products and services (collectively, the “Services”).

WearSun designs and sells customized consumer insoles. WearSun is not a healthcare provider, medical clinic, or medical service and does not provide medical diagnoses, prescriptions, or medical treatment.

We may ask you to voluntarily provide certain information about foot pain, discomfort, or foot conditions to help customize your insoles. Information that may qualify as consumer health data under applicable law is addressed separately in our Consumer Health Data Privacy Policy.

1. Information We Collect

The information we collect depends on how you interact with WearSun.

Contact and Account Information

We may collect:

• Name

• Email address

• Telephone number

• Billing and shipping address

• Account or login information

• Communication preferences

Order and Transaction Information

When you purchase a WearSun product, we may collect information including:

• Products purchased

• Order history

• Shipping and delivery information

• Gift card information

• Transaction and payment status

• Returns, replacements, adjustments, and warranty information

• Customer service history

Foot Profile and Product Customization Information

Because WearSun creates customized insoles, we may collect information needed to design, manufacture, fit, and support your product.

This may include:

• 3D scans of your feet

• Foot dimensions and measurements

• Foot shape and geometry

• Scan-derived information

• Shoe size

• Footwear information

• Insole measurements

• Intended use, such as running, everyday wear, standing, or other activities

• Fit and comfort preferences

• Product preferences

• Information used to create your customized insole design

• Your saved WearSun Foot Profile

• Associated product design information and files

We use this information to design and manufacture your customized insoles, support product fit, provide customer service, make requested adjustments, and enable future reorders using your saved Foot Profile.

WearSun does not use your Foot Profile to diagnose medical conditions or provide medical treatment.

Foot-Scanning Experience and Device Information

When you use the WearSun foot-scanning experience, compatible camera and depth-sensing technology on your device may be used to capture information necessary to create measurements or a three-dimensional representation of your feet.

Depending on your device, application version, and scanning technology, we may collect or process:

• Foot scan data

• Foot measurements

• Depth information

• Images or scan information necessary to perform the scan

• Device type and model

• Operating system and application version

• Device identifiers

• IP address

• Diagnostic, crash, and performance information

• Information about your interaction with the scanning process

We use foot scan information for product measurement, customization, manufacturing, support, and future reorders.

WearSun does not use your foot scan for facial recognition or to authenticate or identify you through biometric matching.

Communications

If you contact us, we may collect information contained in your communications, including:

• Emails

• Text messages

• Customer service requests

• Feedback

• Photographs or other materials you voluntarily provide

• Information relating to product fit, adjustments, or support

Information Collected Automatically

When you visit our website or interact with our Services, WearSun and our technology providers may automatically collect information such as:

• IP address

• Browser type

• Device type

• Operating system

• Cookie and device identifiers

• Referring pages

• Pages and products viewed

• Links clicked

• Shopping activity

• Items added to your cart

• Purchase and conversion activity

• Date and time of visits

• General location derived from IP address

• Website interaction and performance information

We may collect this information using cookies, pixels, tags, software development kits, local storage, and similar technologies.

2. Shopify and Payment Processing

Our online store is hosted and operated using Shopify, an e-commerce platform provided by Shopify Inc. and its affiliates.

When you browse our website, create an account, place an order, or complete a purchase, Shopify may process information in connection with providing its e-commerce services to WearSun.

This may include:

• Contact information

• Billing and shipping information

• IP address and device information

• Browsing and shopping activity

• Order and transaction information

• Payment-related information

We use Shopify Payments and related Shopify payment services to process payments made through our website.

Payment card information is processed by Shopify and applicable payment providers. WearSun generally does not directly receive or store your complete payment card number.

Shopify may also process certain information according to its own privacy policies and practices.

3. How We Use Personal Information

We may use personal information to:

• Operate and provide our Services

• Process and fulfill purchases

• Create and maintain your WearSun Foot Profile

• Process your 3D foot scan

• Design and manufacture customized insoles

• Enable future reorders using your saved Foot Profile

• Process payments

• Arrange shipping and delivery

• Communicate with you about your order

• Provide customer support

• Address product fit and comfort concerns

• Handle adjustments, warranties, replacements, and returns

• Maintain and improve our website and scanning experience

• Improve WearSun products and customer experience

• Detect and prevent fraud, abuse, and security incidents

• Troubleshoot technical issues

• Conduct analytics

• Measure advertising effectiveness

• Send marketing communications where permitted

• Personalize advertising where permitted by applicable law

• Comply with applicable legal obligations

• Establish, exercise, or defend legal claims

• Protect WearSun, our customers, and others

We may also use aggregated or de-identified information that cannot reasonably be linked to an identifiable individual for analytics, product development, research, and other lawful business purposes.

4. Advertising and Analytics

We use advertising and analytics technologies provided by companies including Meta and Google.

These technologies may help us:

• Understand how customers use our website

• Measure advertising effectiveness

• Understand whether advertisements result in visits or purchases

• Create advertising audiences

• Improve our marketing

• Show advertising that may be more relevant to customers

Depending on how you interact with our website, Meta, Google, or similar providers may receive information such as:

• IP address

• Browser and device information

• Cookie or advertising identifiers

• Pages and products viewed

• Website interactions

• Items added to a shopping cart

• Purchase or conversion activity

Certain disclosures associated with online advertising may be considered a “sale,” “sharing,” or processing for “targeted advertising” under some U.S. state privacy laws, even if WearSun does not receive money in exchange for the information.

WearSun does not knowingly provide information concerning your foot pain, disclosed foot conditions, 3D foot scans, Foot Profile measurements, or customized insole design information to Meta, Google, or other advertising platforms for targeted advertising.

5. Cookies and Similar Technologies

WearSun, Shopify, and our advertising, analytics, and technology providers may use cookies, pixels, tags, local storage, software development kits, and similar technologies.

We may use these technologies to:

• Operate and secure our website

• Maintain your shopping cart and checkout session

• Remember preferences

• Analyze website traffic and usage

• Measure website performance

• Prevent fraud and abuse

• Measure marketing campaigns

• Understand conversions

• Personalize advertising where permitted

You may control certain cookies using your browser or device settings and, where available, through privacy or cookie controls on our website.

Where required by applicable law, we recognize applicable browser-based opt-out preference signals, such as Global Privacy Control, to the extent required and technically applicable.

Disabling certain technologies may affect website functionality.

6. Email and SMS Communications

If you provide your email address or telephone number and sign up for marketing communications, we may send you:

• Product information

• Promotions and offers

• WearSun news

• Educational content

• Product recommendations

• Cart or checkout reminders where permitted

• Other marketing communications

We may use Shopify and third-party email or SMS service providers to administer these communications.

Those providers may process information such as your name, email address, telephone number, marketing preferences, purchase history, website or shopping activity, and engagement with messages.

You may unsubscribe from marketing emails at any time using the unsubscribe link included in the email.

You may opt out of marketing text messages at any time by following the instructions included in the message, including replying STOP where applicable.

Consent to receive promotional text messages is not a condition of purchasing a WearSun product.

We do not sell SMS opt-in information or consent information to third parties for their own marketing purposes. We may provide this information to service providers as reasonably necessary to administer our messaging program.

Even after opting out of marketing communications, you may continue to receive transactional or service-related messages such as order confirmations, shipping notifications, account information, or customer service communications.

7. How We Disclose Personal Information

We may disclose personal information to service providers and organizations that help us operate WearSun.

These may include:

• Shopify, for e-commerce, checkout, order management, and payment processing

• Meta, for advertising, campaign measurement, and marketing analytics

• Google, for advertising, analytics, and campaign measurement

• Email and SMS communication providers

• Foot-scanning technology providers

• Cloud hosting and data-storage providers

• Product design and customization providers

• Manufacturing providers

• Shipping and logistics providers

• Customer support providers

• Fraud prevention and security providers

• Technology and IT service providers

These organizations may receive information as reasonably necessary to provide services to WearSun or as otherwise described in this Privacy Policy.

Some providers may process certain information according to their own privacy policies and practices.

Business Transactions

If WearSun becomes involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal and Safety Purposes

We may disclose information when reasonably necessary to:

• Comply with applicable law or legal process

• Respond to lawful governmental requests

• Protect our legal rights

• Enforce our agreements

• Investigate fraud or security incidents

• Protect the safety, rights, or property of WearSun, our customers, or others

8. Sale, Sharing, and Targeted Advertising

WearSun does not sell personal information in the traditional sense of exchanging personal information for money.

However, certain uses of advertising technologies provided by companies such as Meta and Google may constitute “sale,” “sharing,” or processing for targeted advertising under applicable U.S. state privacy laws.

Where applicable, you may have the right to opt out of these activities.

WearSun does not knowingly sell or use for targeted advertising:

• 3D foot scans

• Foot Profile measurements

• Customized insole design information

• Information concerning foot pain or discomfort

• Foot conditions disclosed through the customization process

• Children's Foot Profiles or related customization information

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

• Provide our products and Services

• Fulfill orders

• Maintain customer accounts

• Provide customer support

• Maintain appropriate business and transaction records

• Satisfy tax and accounting obligations

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Comply with applicable law

Because your WearSun Foot Profile is intended to enable future customized orders, we may retain foot scans, measurements, customization information, and associated product design information while your Foot Profile remains active or for as long as reasonably necessary to provide the requested Services.

You may request deletion of eligible information as described in this Privacy Policy.

If your Foot Profile, scan, measurements, or associated design information is deleted, we may no longer be able to manufacture future pairs using your existing design. You may need to complete a new scan and customization process before placing a future order.

10. Data Security

We maintain administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, disclosure, loss, alteration, and misuse.

We seek to limit access to personal information to personnel and service providers that reasonably require access to perform their functions.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on where you live and applicable law, you may have rights concerning your personal information.

These may include the right to:

• Request access to certain personal information

• Request information about how we process personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Obtain a portable copy of certain information

• Opt out of certain targeted advertising

• Opt out of certain sales or sharing of personal information

• Withdraw certain consent

• Limit certain uses of sensitive personal information where applicable

• Appeal certain decisions regarding privacy requests

• Exercise applicable privacy rights without unlawful discrimination

These rights may be subject to legal requirements, exceptions, and limitations.

To submit a privacy request, contact us at:

hello@wearsuninsoles.com

Please identify your request as a Privacy Request and provide sufficient information for us to understand and appropriately respond to your request.

We may take reasonable steps to verify your identity before fulfilling certain requests.

Authorized agents may submit requests on your behalf where permitted by applicable law.

Additional rights may apply to consumer health data. Please review our separate Consumer Health Data Privacy Policy.

12. California Privacy Information

Where applicable California privacy law applies to WearSun and your information, California residents may have additional rights concerning personal information, including rights to know, access, correct, or delete personal information and to opt out of certain sales or sharing.

WearSun does not sell personal information in exchange for money.

Our use of certain advertising and analytics technologies may nevertheless constitute “sharing” or “sale” under applicable California law.

Where applicable, you may exercise relevant opt-out rights using privacy controls available on our website or by contacting us at hello@wearsuninsoles.com.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

13. Children’s Privacy

WearSun offers certain products designed for children. However, our website, purchasing process, customer accounts, product questionnaires, and foot-scanning experience are intended to be used and managed by adults.

When purchasing WearSun products for a child, a parent or legal guardian should complete the purchase, provide information about the child, answer product-customization questions, and operate or supervise the foot-scanning process on the child's behalf.

Information a parent or legal guardian provides about a child may include:

• Foot measurements

• 3D foot scans

• Shoe size and footwear information

• Fit and comfort preferences

• Areas of pain or discomfort

• Foot conditions the parent or guardian chooses to disclose

• Other information reasonably necessary to customize the child's WearSun insoles

We use this information to design, manufacture, deliver, and support the customized product requested by the parent or guardian.

Our Services are not intended for children under 13 to independently:

• Create accounts

• Make purchases

• Complete product questionnaires

• Provide personal information

• Submit foot scans

• Sign up for marketing communications

We do not knowingly collect personal information directly online from children under 13 without taking the steps required by applicable law.

If we learn that personal information has been collected directly from a child under 13 in circumstances requiring parental authorization, we will take appropriate steps, which may include obtaining the required parental authorization or deleting the information.

Parents or legal guardians who wish to access, correct, or request deletion of information relating to their child may contact:

hello@wearsuninsoles.com

WearSun does not knowingly use children's Foot Profiles, foot scans, disclosed foot conditions, or customization information for targeted advertising.

14. Third-Party Websites and Services

Our website or Services may contain links to websites, applications, social media platforms, or services operated by third parties.

WearSun does not control the privacy practices of independent third parties. Their handling of personal information is governed by their own privacy policies and practices.

We encourage you to review applicable third-party privacy policies before providing information to those services.

15. International Processing

WearSun and our service providers may process or store information in the United States and other countries.

Privacy laws in these locations may differ from those in your place of residence.

Where required by applicable law, we use appropriate safeguards in connection with international transfers of personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our products, Services, technologies, service providers, business practices, or legal obligations.

When we update this Privacy Policy, we will change the “Last Updated” date above.

Where required by applicable law, we may provide additional notice concerning material changes.

17. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, or if you would like to exercise an applicable privacy right, please contact us:

WearSun LLC
2751 N Miami Ave, Ste 9B
Miami, FL 33127
United States

Email: hello@wearsuninsoles.com
Website: wearsuninsoles.com